World Bulletin – Mobile technology tiptoes towards 5G

“Vendors and operators talking of 5G believe that anything wireless should be connected over their networks,” said Bengt Nordstrom, a veteran industry executive in Europe and Asia who now heads Northstream, a strategy consulting firm.

“There is an ambition there, but you are not talking about the classic cellular operator business any longer.”

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Telecoms.com & AsiaInfo - Business case for telco omni-channel CRM

A single view of the customer makes sense, and we have seen lots of reports on the qualitative benefits of operators implementing an omni-channel CRM solution. But what is the actual business case – the quantitative impact on the bottom line? Recent research, carried out by independent consultants Northstream, actually quantifies the OPEX impact to [...]
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