Outsourcing transition management support for operator
Following an RFP process, led by Northstream consultants, a mobile operator decided to contract a supplier to deliver Managed Services for the major part of its operations. As a consequence of this decision, the scope of the previous Managed Services supplier as well as a number of employees in the operator’s organization were to be transitioned to the new Managed Service supplier. Northstream was contracted to continue its support in this process and lead the transition activities on behalf of the operator customer. The responsibilities of Northstream included Transition Management, Change Management, Process re-engineering and Contract Management.