User value perception study on Mobile Broadband experience for operator
Northstream conducted a study to gain a deeper understanding of how operators and end users perceive the mobile broadband experience, as well as whether and how these differ. The study included a number of first hand interviews with mobile operators around the globe to gain a better understanding on the challenges they face in delivering mobile broadband and their intentions to improve the customer experience. Alongside, Northstream collected user opinions/experiences on mobile broadband from a wide array of online and publicly available information sources. The findings were analyzed and compared to identify areas for improvements and how this can be achieved.