Tag archive: SLA

Engagements, Sourcing

Agreement preparation for new IT support system

The client, a global bank was undergoing an IT transformation in order to improve efficiency and speed in processing loan applications. It was essential for the bank that the transition to the new system was as smooth as possible and that there would be daily IT support once the system went live. Northstream supported the […]
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Published June 8, 2017 in , , , , .