Investigation of perceived end user service quality of Mobile Broadband

Northstream performed and investigation on end user perceived service quality delivered in a set of competing networks. The study combined a quantitative ‘live test’ with a qualitative analysis framework to deliver a more nuanced and addressable result. In the project, Northstream set up the overall test project requirements, approach and procedures, as well as managed the team of test persons that carried out the actual ‘street tests’. Northstream applied a top-down qualitative analysis on top of the input from the ‘live test’ to extract the most relevant and addressable parts of the results.