Archive20102009 2008 |
Northstream assists network equipment supplier to improve customer relationships
A market-leading network equipment supplier experienced challenges in its customer relationships partly caused by increased competitor presence. Northstream was asked to provide external input and analysis of how to improve customer engagement. Based on its multi-national experience of operators large and small, as well as selected interviews, Northstream recommended measures and priorities for the supplier.
Additionally, Northstream addressed the key market communications messages used in customer engagement and suggested revisions based on interests and priorities of operators.
2010 | Northstream
Spectrum evaluation: Northstream quantifies the value of alternative frequency spectra
A fast growing European mobile operator faced alternative opportunities to expand based on different frequency spectrum bands and was in need of a quantification of the alternative values of these bands to the company. Northstream developed a quantitative model and applied it on the operational realities of the operator to project the potential values of the different frequency bands. Based on the results, the operator was able to conduct negotiations both with the regulator and with fellow operators.
2010 | Northstream
Northstream analyzes a potential partnership between major BSS/OSS vendors
A major BSS/OSS vendor had identified a potential partner for complementing its product portfolio and expanding market reach but lacked an objective analysis of potential challenges as well as the approach to realize a partnership. Northstream provided an external perspective on the prospective partner, analyzed the opportunity for a complementary portfolio expansion and advised on how to progress the partnership process further. Northstream also suggested alternative approaches and partners to achieve the intended strengthening.
2010 | Northstream
Sourcing support: Implementing Spend Area Management and Category Leadership
Northstream consultants were engaged in supporting a major fixed and mobile operator to define and implement Spend Area Management and Category Leadership roles in the strategic sourcing department. Based on industry experience and internal interviews with key stakeholders in the client’s organization, Northstream supported the client in defining how the strategic sourcing department should work and interact with other parts of the organization. The roles of Spend Area Manager of Networks and Category Leader of Platforms/Transmission and Mobile/IP/Operations was also temporarily positioned by Northstream consultants until permanent resources had been recruited.
2010 | Northstream
User Data Management: Market analysis and strategy recommendations
A vendor of subscriber data management infrastructure asked Northstream to provide support in the area of market analysis and strategy definition. The project need originated from uncertainties about operator requirements for architectures providing HLR, HSS and other subscriber management functionalities. Based on expert interviews, the analysis of industry reports and our own expertise we provided recommendations about the client’s target position and strategic measures designed to reach this position.
2010 | Northstream
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