Blog

Cloud isn’t a service without Self-Service

My phone needed replacing desperately, when iPhone 6 was released. The fastest and easiest way of obtaining it was to order it from Apple’s online store. The local brick-and-mortar shops had only a few units, and they were sold out immediately. This got me thinking about how the business in general has transformed. Have you […]
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Published October 15, 2014.


Blog

International moaning.

In general I believe that the mobile industry and its ecosystem is functioning quite well. Throughout all the links in the value chain, from chipmakers all the way to service providers, we have intense competition. The best evidence of how well it is functioning is the fact that we have mobile networks in practically all […]
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Published October 7, 2014.


Blog

A zillion connected devices, or…?

I’m not sure how it all started but from my records I can see that in 2008 IDC projected that there would be about 15 billion connected devices in 2015, in 2009 the GSMA stated that it expected 50 billion connected devices by 2025, and the same year Verizon claimed that 500% wireless penetration is […]
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Published June 12, 2014 in , .


Blog

Who’s afraid of the big bad data roaming?

Well, 94% of EU citizens apparently are. Since the establishment of the EU Single Market over 20 years ago, the region has grown into a market of 500+ million people.  The telecom market has evolved significantly during this time, but the EU regulation has somewhat failed to keep up with this development to serve the […]
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Published February 19, 2014 in , , .


Blog

In-market consolidation – more critical than crossing borders

Some argue that European operators need bigger scale, achieved through cross-border consolidation, in order to become global players and increase their ability to invest and expand. Consolidation through M&As seems inevitable in Europe, but before greeting potential cross-border consolidation, it appears that in-country consolidation is the next (and more viable) step, much to the objection of telecom regulators or competition authorities.
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Published February 18, 2014 in , , , , .


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There is a way to make customers happy and monetize data

I recently changed my broadband and mobile subscriptions’ provider for the only reason of a terrible in-store customer experience while trying to update my data plan. It does not matter how good your network services or how low your prices are. If you cannot keep up with customers’ expectations you are set to fail. As […]
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Published December 13, 2013.


Blog

Another perspective on self-care tools

Self-care or self-service allows consumers to choose exactly what they want, on their own time, from companies that have digitally presented their products and services in an aim to ease consumer selection. It is usually enabled either through a web or a mobile app user interface. Self-service has the power to bring about paradigm shifts […]
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Published October 8, 2013.


Blog

Data Analytics – It’s a Whole New Ball Game

It’s increasingly clear that business intelligence in the traditional sense is coming up short in the ability to drive an organization towards maximum revenue and efficiency. The reactive nature of business intelligence practices, matched with knowledge and intuition from those who have spent decades in their industry, isn’t enough anymore. The management of companies both […]
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Published September 4, 2013.