Blog

There is a way to make customers happy and monetize data

I recently changed my broadband and mobile subscriptions’ provider for the only reason of a terrible in-store customer experience while trying to update my data plan. It does not matter how good your network services or how low your prices are. If you cannot keep up with customers’ expectations you are set to fail. As […]
Read more

Published December 13, 2013.


Blog

Another perspective on self-care tools

Self-care or self-service allows consumers to choose exactly what they want, on their own time, from companies that have digitally presented their products and services in an aim to ease consumer selection. It is usually enabled either through a web or a mobile app user interface. Self-service has the power to bring about paradigm shifts […]
Read more

Published October 8, 2013.


Blog

Data Analytics – It’s a Whole New Ball Game

It’s increasingly clear that business intelligence in the traditional sense is coming up short in the ability to drive an organization towards maximum revenue and efficiency. The reactive nature of business intelligence practices, matched with knowledge and intuition from those who have spent decades in their industry, isn’t enough anymore. The management of companies both […]
Read more

Published September 4, 2013.


Blog

Handset Subsidies – To Do or Not To Do?

In the past half a decade or so, one of the key drivers of the mobile communication sector is the rapid adoption of premium smartphones. The most popular form of selling smartphones in developed countries was using smartphone subsidies where the mobile operators offer customers with smartphones at low upfront cost and customers repay the […]
Read more

Published August 29, 2013.


Blog

The New Machine in M2M

Why is it that M2M has finally taken off? Some time ago I worked for a company that developed smart gateways that could bridge data traffic between different wireless technologies such as WiFi, Bluetooth, IR, GPRS (and later also 3G). The devices we sold featured a rather powerful processor, and an open Linux based operating […]
Read more

Published June 24, 2013.


Blog

How the US fuelled the European cloud industry

On June 7, The Guardian published a story on PRISM, a surveillance program launched by the U.S. Government’s National Security Agency (NSA). PRISM is in essence a system that allows NSA to extract communication of an individual without a court order, in the interest of US national security. Similar stories have appeared in the past […]
Read more

Published June 11, 2013.


Blog

Sharing is Daring

With the launch of Swedish mobile operator Telia’s new family data plan, the Swedish incumbent claims to be the first of its kind in Europe. The underlying importance of this is not whether Telia is the first to launch a shared data plan in Europe but more so whether this represents a movement toward innovative […]
Read more

Published April 19, 2013.


Blog

Money For Nothing – The odyssey of SIM-centric NFC payments

Some time ago I wrote about the relevance that “platform wallets” (e.g. Google Wallet, Windows Phone Wallet, Apple Passbook) would have over the near future in the mobile commerce arena. At that time I did not touch upon payment applications, as I wanted to bring to light that mobile commerce is much more than just […]
Read more

Published April 5, 2013.


Blog

There is no such thing as free innovation. Why wise regulation matters.

One thing is for sure: as mobile phone users we will continue to crave with great appetite innovative and ever more data-hungry applications. This requires infrastructure rollout and technology able to keep up with the increased data volumes that are to be handled; hence it entails large capex investment by the operators. Such investments would […]
Read more

Published March 27, 2013.