Joonas Ojala


Joonas is a seasoned telecom expert with strong OSS/BSS knowledge and experience in managing various different types of stakeholders, from commercial functions to IT and networks. Through his career Joonas has focused on operational excellence – both from operator and vendor perspective – and has been involved in several initiatives where business process harmonization, automation, optimization, etc., have been in focus.

Prior to joining Northstream, Joonas worked at OSS/BSS vendor Comptel in several different roles, ranging from product management and consulting to managing business operations. As a product manager he was responsible for defining and launching new policy control and online charging solutions to markets, and building value propositions to cater for the needs of both marketing and network departments. When working in consulting, he executed several process optimization and architecture blueprint studies to digitalize telcos. Some of the projects also took place in media and utility sectors. As a director of business operations he oversaw the planning and execution of various cross-organizational projects, aiming to improve both customer-facing and internal processes and practices. In addition, he was responsible of business unit management and governance processes, and a key contributor to strategy and action planning.

Joonas holds a Master of Science in Engineering from Helsinki University of Technology, with focus on Telecommunications Management and Telecommunications Software.

Insights by Joonas

Every company wants to be digital, agile – how to get there (finally)?

Customer first, employee first. Be transparent, lead like loving parent. Share, take care. Be on a mission, have passion. Fail fast, let the trust last. You’ve heard it all but still feel like it’s 2004? Building and having a right culture is commonly pinpointed to be the Holy Grail of successful digital transformations. But you […]
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Let’s cut the BSS and go digital

BSS/OSS transformations were already a hit many years ago.  Some of them were successful, but most of them failed or at least did not meet the commercial and technical targets. Reasons were many: complexity of legacy business and IT environment, poor project planning and/or execution, organizational friction, insufficient software solutions from vendors, etc… As a […]
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